Premier Pacific Roofing

I had a leak in a skylight in my living room. Premier replaced the leaking one plus another one also in the living room. The workers were very careful about covering my furniture and did a great job of replacing the skylights and cleaning up. I felt the cost was reasonable and would highly recommend them. I had dealt with Jorge, who was very helpful.

I obtained approximately 10 estimates for the re-roofing of our home. Premier Pacific Roofing was the last bid we received. Please contact Victor Arelkano for an estimate. Victor answered every question we had and was very patient wit us. He is a man of his word. His crew, led by Elisio, was superb. Hardworking, experienced roofers!! They cleaned the work site every evening. Our roof looks awesome and have received so many compliments, already. Felix, their QC person, stopped by the job site at least once per day. We highly, highly recommend Premier Pacific Roofing!!​

I called and transferred my roof warranty 6 years ago when I bought my home. It was a quick easy process. They even mailed me a warranty folder. That same year I had a leak, they came out and fixed it right away at no cost. Fast forward to 2024 post ice storm. I had some leaking so called them to see if my warranty was still valid. This time I got a very different response. After a few days of them looking for my information and me making follow-up phone calls, I was told they didn't have my address in the system. I was even asked if I was calling the right company. I emailed a photo of the warranty folder to Annette. She again told me I wasn't in the system. Then they just stopped responding to me like I was trying to fraud them. I get it, it's rough right now, but wow. You can't do this to people. A roof is a significant investment, if you are looking for a company you can trust, this is not it. I'll also be filing a complaint with the bbb and attorney generals office so consumers are aware of their shady practices. I am not asking them for anything. I just want homeowners to be aware. 2 stars because they were quick to come out and provide an estimate, though likely should've still been covered under warranty. I had a few contractors come out and 3 of the 4 said whoever installed my roof missed the nail line and didn't do the flashing and valley correctly hence the leak. So quality here is lacking too.

Premier Pacific Roofing did an excellent job of repairing our roof. The water no longer runs behind the gutter but into the gutter. we were hoping that flashing would do the trick but the previous roofers had glued the last few rows of composition down and they had to be replaced. Premier took care of everything for us efficiently and expertly .

Premier Pacific Roofing did not compensate me for the damage they caused during our roof installation (scratched window, damaged gutters and fascia boards, water leakage into the bathrooms, punctured car tire, etc.) They still have my down payment. We were blackmailed and intimidated during the project and after they left our job site. We gave them two chances to install the new roof, and both times they did not install materials according to manufacturers' instructions. We discovered all their mistakes ourselves. There were problems with the roofing crew from the outset, so we were very wary and checked every stage of their work. The owner gave up on completing the project (leaving us with an improperly dried in roof) after he and his employees were very negligent on the job. Among other things, they installed starter shingles with staples, they couldn't install skylights according to the manufacturer instructions we provided them with, and they didn't replace rotted plywood sheathing (which was in the contract), etc.

The team was very responsive to me reaching out to them for help with replacing my gutters. They were quick and efficient. 10/10 recommendation the Premier Pacific Roofing team for your roof and gutter needs.

I called PPR to come look at my attic and tile roof as we found a mold spot in the attic. Juan came to our home and in less than ten minutes he told us he was divorced, and then his life story, then preceded to get a brochure out to sell me a whole new roof. He said our tiles are not good. We listened for a bit, I kept telling him I just want a leak fixed on the corner of my roof. Finally , he and my husband went to our attic. My husband showed him the interior attic spot but he preceded to walk the entire attic and claimed he found several wet spot. My husband saw none of them. Afterwards he went on the roof and took some pics. When he came back down he kept telling me my whole roof was going to need to be replaced soon and even if he did just fix the leak ( which he never looked at) there was no guarantee that that was the spot or that he could do it at all. Then he said " No one in Portland fixes tile roofs anymore and there use to be a guy 5 years ago but he's old now". He kept pressing me to do a whole roof replacement, I kept telling him I'm not interested in a roof replacement. He finally gave up and he couldn't get out fast enough.
I'd like to end by saying I found an extremely reliable company here in Portland and Vancouver that does replacement and broken, tiles, and a host of other repairs to roofs if needed. I'm sorry PPR didn't work out but what makes some guys think we are stupid and couldn't see what he was up too!

I could not be happier we chose PPR for our roof replacement. We got 4 bids but they were the only ones who went into our attic to assess our situation. Everyone at PPR was great to work with, from initial consultation with Juan to quality control walk-through with Andy. (Even the crew dropping off the dumpster and all the roofing materials.) They recommended Certainteed Presidential TL shingles in Autumn Blend to replace our wood shake roof and it looks amazing. I am in love with our roof!

We had a metal roof put on and it turned out really well. Not cheap, but I'm very happy with it.

I LOVE OUR NEW ROOF!

And I would have Premiere Pacific do my next one.

All of the workers knew what they were doing, and they got at it. They worked together as a team. They were congenial. They took precautions to avoid damage during rainy periods. They cleaned up the yard every evening before quitting for the day. (Whistle while you work. One guy was actually singing along with the radio, even on a cold, windy day, as he work!) This proves, their passionate about their work! A porta-potty was rented for their use. This company cares about their workers' needs! That tell you something.

Our roof was both complicated and difficult - a two story house with some high-pitched areas.

Premier Pacific was not the lowest bid, but we felt - based upon what was told to us by Gorge and by online reviews- that we should go with them. We actually had about 6 bids, 3 in the spring (wasn't sure when we're getting them done and another 3 more for October when we're ready to really get the job going). We were not disappointed. There were no additional charges from our original contract. The contractor they selected to replace the gutters was top notch and did a great job too. We paid them, 100% when the job was 100% done & had another guy came by to make sure the job was 100% approved by him.